HIPAA-aligned AI front-desk. 1,400 cosmetic leads reactivated.
Dr. Priya Shah was watching Invisalign and veneer leads die in voicemail. Her front-desk staff couldn't keep up with phones and chair-side care at the same time. IzzyOps took the phones — the staff went back to patients.
Front-desk overload, three locations deep.
- Three practices, three different PMS setups, one centralised reception team — drowning.
- After-hours patient pain calls going to a generic answering service that couldn't book.
- ~$180k in marketing spend on cosmetic ads, with half the inbound leads never reached.
- PHI handling kept the team conservative — no off-the-shelf AI vendor would sign a BAA.
HIPAA-aligned IzzyOps with BAA on day one.
- Custom dental persona with insurance verification (real-time via Availity).
- Books across all three PMS systems — Dentrix at the main, Open Dental at the satellites.
- PHI auto-redacted in transcripts; per-role unlock for treatment coordinators.
- After-hours triage — true clinical urgencies escalate to the on-call dentist, everything else gets a same-day callback.
- Cosmetic-lead campaign: AI worked the backlog while staff focused on in-chair patients.
90 days post-launch.
- −60% missed calls across the three locations.
- 2.4× conversion on cosmetic consults vs the previous 6 months.
- 1,400 dormant cosmetic leads called; 312 booked; 89 converted to treatment plans.
- Front-desk phone time down by half — back to patients, billing, treatment-plan follow-up.
- Zero PHI incidents. Quarterly compliance reports pulled in one click.
HIPAA-aligned from the first 'hello'.
Most AI voice vendors get HIPAA wrong because they treat PHI as an afterthought. IzzyOps is built compliance-first: the persona never captures more than it needs, transcripts are auto-redacted, and staff unlock specific fields only when their role permits.
- BAA executed before pilot started
- SOC 2 Type II audited · HITRUST-aligned infrastructure
- PHI redacted by default in stored transcripts
- Per-role unlock — treatment coordinator vs receptionist see different fields
- Encrypted at rest (AES-256) and in transit (TLS 1.3)
- Quarterly third-party compliance report available on request
"We were losing 30% of after-hours calls to voicemail and never getting them back. IzzyOps books most of them now — and our hygienists love that chair-side recalls happen automatically. The cosmetic backlog campaign alone paid for the year."
Real customers.
Real numbers.
See how others did it.
Marcus' HVAC: +92% after-hours bookings.
How a 3-truck shop in Phoenix stopped losing every 11pm emergency to voicemail.
Read the storyTrattoria Mare: lunch rush, solved.
A Sydney trattoria with three locations stopped losing reservations during the noon spike.
Read the storyHIPAA-aligned AI
without the asterisks.
BAA on day one. Live in a week with your PMS integrated. Talk to clinical sales — they'll walk you through the architecture.