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Platform · R.O.S.

R.O.S. The proven foundation
behind IzzyOps.

Enterprise-grade contact-centre infrastructure powering millions of customer interactions a year. The same operations platform Redial BPO uses for Fortune 500 clients now powers your business — via our exclusive strategic partnership.

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Trusted by: 20+ years operationalSOC 2 Type IIPCI DSS L1HIPAA-aligned
Global operations
What R.O.S. is

Mission control for contact-centre operations.

R.O.S. — the Redial Operating System — is the proprietary platform Redial BPO has built and refined over two decades to orchestrate contact-centre operations across global hubs. It's the substrate IzzyOps runs on: workflow orchestration, real-time analytics, quality management, AI-assist, and operational transparency, all in one control plane.

  • Centralised workflow orchestration across AI and human agents
  • Real-time analytics — every call, every outcome, every queue, live
  • Quality management — call scoring, coaching workflows, performance tracking
  • AI-powered agent assist — transcripts, intent, sentiment, next-best-action
  • Operational transparency — full audit trails, exportable on demand
R.O.S. mission control
R.O.S. capabilities

What you inherit through the partnership.

Every IzzyOps account runs on R.O.S. — so the platform isn't experimental software trying to act like an enterprise system. It is one.

🎯

Workflow orchestration

Routing logic, escalation paths, branch-and-merge conversation flows running across AI and human agents.

📊

Real-time analytics

Per-call, per-queue, per-persona dashboards. No nightly batch — outcomes land in seconds.

🛡️

Quality management

Automated call scoring, manual review queues, coaching workflows. Built for compliance audits.

🤖

AI agent assist

Live transcripts, intent detection, sentiment trajectory, recommended next move — all surfaced to the human picking up.

🌐

Multi-region deployment

Operational across hubs in Mexico, Costa Rica, South Africa and the Philippines — data residency configurable per tenant.

📋

Audit & compliance

Full transcripts, full action logs, full retention policies. Exportable on request. SOC 2 controls baked in.

Why this matters to you

Proven, reliable, practitioner-built.

Most AI voice startups are building their first contact centre while you're their first customer. We're plugging IzzyOps into a contact-centre operating system that has been refined on millions of real calls a year for two decades. Different starting point, different outcome.

  • Not experimental — R.O.S. has been operational since 2005
  • Practitioner-built — designed by operators, not pitched by software vendors
  • Human-integrated from day one — the handoff isn't a bolt-on, it's the substrate
  • Audit-ready out of the box — same controls Fortune 500 clients require
  • Backed by uptime SLAs you can put in your own customer contracts
R.O.S. dashboard
By the numbers

Real customers.
Real numbers.

20 yrs
R.O.S. operational
since 2005
12M+
Calls handled / yr
across enterprise clients
4
Global delivery hubs
MX · CR · ZA · PH
99.97%
Platform uptime
trailing 12 months
Customer story
"We picked IzzyOps because the operations stack underneath it wasn't being invented in real-time. Twenty years of Redial running R.O.S. is twenty years of edge cases someone else has already paid for."
MH
Maria Hassan
VP Customer Operations · Cleartone Dental Group
Maria Hassan
Questions

R.O.S. · FAQ

Is R.O.S. a separate product I have to buy?
No. R.O.S. is the operations platform IzzyOps runs on. You don't license it directly — you get its benefits (orchestration, analytics, compliance, handoff infrastructure) as part of every IzzyOps subscription.
Who owns R.O.S.?
Redial BPO owns and operates R.O.S. IzzyOps is an independent company with an exclusive strategic partnership with Redial BPO that gives us — and our customers — access to R.O.S. as the underlying operations substrate.
What happens to my data on R.O.S.?
Customer data is logically isolated per tenant. Retention is configurable. Regional storage is available. The same SOC 2, PCI DSS L1, and HIPAA-aligned controls Redial uses for enterprise contact-centre work apply to your IzzyOps account.
What if Redial and IzzyOps part ways?
The exclusive partnership is long-term and contractual. In the unlikely event of a transition, your data remains yours and is exportable. Continuity provisions are documented in the master agreement.
Can I see R.O.S. directly?
The R.O.S. operator console is for Redial's contact-centre operations team. As an IzzyOps customer, you see the IzzyOps dashboard — which surfaces the R.O.S. data and controls relevant to your account. Enterprise customers can request operator-level visibility.
Still have questions?
Talk to us
Ready when you are

Twenty years of operations.
Running your phones.

See R.O.S. in action — book a demo and we'll show you the same operations platform Redial uses for Fortune 500 clients, pointed at your business.

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