Notes from running phones for a few thousand SMBs.
Field reports, industry data, product philosophy, and the occasional rant. Written by the people building IzzyOps and the people working the queues every day.
The state of missed calls in home services, 2026.
We pulled data from 312 shops running IzzyOps for a quarter. The average HVAC business misses 38% of inbound calls — and 71% of those happen between 5pm and 8am. The math on what that costs is uglier than you think.
Handoff is not failover.
Most AI voice vendors treat the human handoff as a panic button — "everything else broke, route to a human." That's why it feels so bad on the customer end. A real handoff is intentional, contextual, and faster than transferring inside your own org.
Five things every bad AI voice agent does.
You can spot a bad AI voice agent in the first six seconds. They're also the things that drive cancellations on month two. Here's the checklist we use internally to grade competitor agents — and the patterns we built into IzzyOps to avoid them.
The numbers,
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