Sell cars and service hours,
even when the BDC is full.
Dealerships and independent service centres lose deals when the BDC misses a call. IzzyOps picks up, qualifies the lead, books the appointment in your DMS, and hands off to your team for the hot ones.
The BDC is always full. The phone keeps ringing.
Dealerships built BDCs to fix the phone problem. They didn't. Volume just kept growing.
BDC capacity is fixed
You can't add staff fast enough to match Saturday inbound. Hot leads roll to voicemail.
Service-lane bookings are slow
Customer waits 90 seconds, hangs up, calls the dealer down the road. Service revenue walks away.
After-hours = dead
6pm to 8am is half the week. Your competitor with a digital concierge owns those hours.
An AI BDC that doesn't take a lunch break.
A custom persona for your store — knows your inventory, your service menu, your loaner policy. Qualifies leads, books appointments, escalates the hot ones to a real human inside 8 seconds.
- Books service and sales appointments directly in CDK, Reynolds, DealerSocket, VinSolutions
- Real-time inventory lookups — caller asks about a specific stock #, AI knows if it's on the lot
- Live handoff to a Redial agent or your BDC for credit apps, trade-in offers, finance questions
- Tracks lead source and ANI for closed-loop attribution
- Multi-store rollouts — one persona per store, one dashboard
Tuned for how dealerships actually run.
Inventory lookups
Real-time DMS query — stock #, trim, mileage, certification status.
Service-lane booking
Books oil change, brake job, tyre rotation directly into the service bay schedule.
Lead qualification
Budget, timeframe, trade — passed clean to your BDC with intent score.
Test-drive scheduling
Books test drives with the right salesperson based on shift + speciality.
Service reminders
Outbound campaigns for due-service customers. Books or escalates.
Multi-language
English + Spanish + Mandarin out of the box. Native handling — not translation.
A service call, end-to-end.
What happens between the first ring and the booked appointment.
Caller dials
AI answers in one ring with the store's greeting — feels native, never robotic.
Qualify intent
Sales, service, parts, or "I have a complaint" — routed accordingly.
Book or escalate
Service or test-drive booked into DMS. Hot sales lead → BDC or live agent inside 8s.
DMS syncs
CDK/Reynolds updated, customer gets SMS confirmation, BDC sees clean record.
"We were turning down service appointments on Saturdays just because the lane was full and nobody could answer the phone. IzzyOps now books overflow into Monday-Tuesday before the customer hangs up. We're up 28% in service revenue and the BDC actually has bandwidth for sales calls again."
Real customers.
Real numbers.
Automotive · FAQ
Which DMS systems do you integrate with?
Can the AI handle credit applications?
What about trade-in valuations?
Multi-store rollout — same persona or different?
Does it work with my outbound campaigns?
Stop losing service
to ring-out.
Live in a week with your DMS connected. Per-store personas. One dashboard. Talk to auto sales — they know the BDC pain by name.