Log in Book a demo
AI ↔ Human Handoff

The handoff is
the product.

When the AI hits its limit, a real Redial agent picks up live — with the full transcript, intent, sentiment, and CRM context already on their screen. Your customer never repeats themselves. You never lose the call.

Hear a real handoff Talk to sales
Incoming · +1 (415) 555 0142
Marcus' HVAC · Saturday 11:42pm
REC 02:14
Hi — water's coming out the bottom of my unit, is anyone there?
AI
IZZY · AI agent · 02:01
Hi, you've reached Marcus' HVAC out-of-hours desk. That sounds urgent — is it actively leaking right now?
Yeah, I've put a bucket but it's filling fast.
AI
IZZY · AI agent · 02:08
OK. I've flagged this as priority. I'll book you the first emergency slot — 7am tomorrow. Bringing in Sofia to confirm the deposit.
Handing off → context transferred · 5 turns · intent: emergency_repair
SP
SOFIA · Redial BPO · 02:18
Hi, this is Sofia — I see Izzy already booked you for 7am. Let's just get your card on file so we're locked in.
↑ Booking created↑ HubSpot synced
What makes it different

Other AIs say sorry. Ours hands you over.

Most voice AI fails by escalating to voicemail. IzzyOps escalates to a real human in under a second — with everything the AI saw.

Sub-second escalation

Median handoff latency: 580ms. The caller barely hears a beat.

Full context, transferred

Transcript, intent, sentiment, CRM record — all on the agent's screen before they say hello.

No dropped calls. Six quarters.

Of 2.4M handoffs, zero dropped. We monitor every one in real time.

How it works

Five steps. One conversation.
Zero dropped balls.

01

Customer calls in.

AI answers in one ring, any time of day.

02

AI handles the easy part.

Books, qualifies, answers — in your voice.

03

AI detects complexity.

Intent + sentiment flag the moment to hand off.

04

Agent picks up live.

Sub-second. Full transcript already on screen.

05

Conversation continues.

Customer never repeats themselves. Ever.

From a real customer
"The handoff is the magic. My patients don't know they're talking to an AI until they need something complex. Then Sofia takes over and it's seamless. We've recovered eight new patients this month who would have hung up."
SP
Sarah Patel
Owner · Patel Dental Practice · Adelaide
By the numbers

Real customers.
Real numbers.

580ms
Median handoff latency
AI → human, full context
100%
Success rate
6 quarters · 2.4M handoffs
42%
Lead recovery
Calls that would have died at voicemail

FAQ

What does the agent see when they pick up?
Full transcript of the AI conversation, the detected intent, sentiment trajectory, the CRM record, and any actions the AI already took (e.g. appointment held, deposit pending). The handoff also surfaces a one-line summary so the agent can speak immediately.
Are the agents your staff?
They can be either. Redial BPO is our exclusive partner for live human handoff — their agents are trained on your business and scripted to your tone, on-shift around the clock. You can also bring your own agents (your existing front desk or back-office team) and route handoffs to them instead, or mix the two: your team in business hours, Redial after-hours.
How do you decide when to hand off?
A mix of explicit triggers (caller asks for a human, payment step, complaint keyword) and learned signals (sentiment drop, intent mismatch, two consecutive AI clarifications). All thresholds are tunable per persona.
What happens to the data?
Everything stays inside your tenant. Agents see customer context to do their job, then it's logged, redacted, and stored per your retention policy. Full audit trail, exportable.
What if no agent is available?
The AI tells the caller a human will call back within X minutes (you set X). It books the callback into your queue. Then a real person calls back — almost always inside that window.
Still have questions?
Talk to us
Ready when you are

Hear it for yourself.
Call the demo line.

Call 1800 IZZY · listen to the AI · ask it for a manager.

Book a demo Call 1800 IZZY